Svoltex International Return & Refund Policy
At Svoltex International, we offer a 30-day return policy. This allows you to request a return or refund within 30 calendar days of receiving your item.
Return/Refund Eligibility
To qualify for a return or refund, your item must be:
- In the same condition as received
- Unworn or unused
- In its original packaging, with tags attached
- Accompanied by a receipt or proof of purchase
To initiate a return or refund, please contact us at sales@svoltex.com. If your request is approved, you will be responsible for the return shipping fee. Please note that items sent back without a prior return request will not be accepted. For any return or refund questions, feel free to reach out to sales@svoltex.com.
Damages and Issues
We encourage you to inspect your order upon receipt. If you receive an item that is defective, damaged, or incorrect, please contact us immediately so we can work to resolve the issue.
Non-Returnable and Non-Cancelable Products
Certain products, including custom-built items, special orders (e.g., custom tool cabinets, storage shelters, container shelters), and items marked as [BARGAIN], [CLEARANCE], or [AS IS], are non-cancelable and non-returnable. Leased and hazardous items are also non-returnable. For a complete list of non-returnable products, please contact our customer service team.
If there is a quality issue or error with a customized product that doesn’t match your specifications, please contact us within 30 days of receipt, and we will work diligently to resolve the issue.
Exchanges
To exchange an item, please initiate a return for the original item. Once the return is accepted, you can place a new order for the desired item.
Refunds
Upon receiving and inspecting your return, we will notify you if your refund has been approved. If approved, the refund will be processed to your original payment method. Please allow time for your bank or credit card provider to complete the transaction.
Order Cancellations
Orders cancelled prior to shipping are subject to a 3% credit card processing fee. Orders cancelled after shipping will incur a 15% restocking fee to cover freight costs.
Thank you for choosing Svoltex International! We are here to assist you and ensure a positive experience with us.