Shipping policy

Thank you for placing your order with Svoltex Industrial INC. Our goal is to safely transport your Freight from pick up location, to the destination of your choice. Svoltex Industrial Inc. agrees to transport your freight on our own trucks or a broker. This order will be handled with a licensed and insured carrier. Please review the contract below and sign this form. If you have any questions, please don’t hesitate to call or email us using the contact information in your contract. 

THIS IS AN IMPORTANT LEGAL DOCUMENT THAT GOVERNS THE TERMS AND CONDITIONS OF YOUR CONTRACT WITH SVOLTEX INDUSTRIAL, INC.  THESE TERMS AND CONDITIONS ARE A LEGAL AGREEMENT BETWEEN THE CUSTOMER AND CHERY INDUSTRIAL AND BY UTILIZING THE SERVICES OF CHERY INDUSTRIAL YOU AGREE TO BE BOUND ALL OF THE TERMS AND CONDITIONS SET FORTH BELOW. PLEASE READ THIS DOCUMENT CAREFULLY.

Important Terms and Conditions:

1. Agreement Details:
Svoltex International or one of our trusted, insured carriers will transport your freight. We may add extra fees if there are changes to your shipment information or delivery details after booking.

2. Responsibilities During Shipment:

  • We are responsible for transporting only the listed freight items. This starts when you (or your representative) sign the bill of lading at pickup and ends when you sign it at delivery.
  • Our carriers are prohibited by law from transporting personal belongings alongside your freight, and we cannot insure any items placed inside or attached to your shipment. Personal items may be removed, and fines imposed by the Department of Transportation will be added to your final bill.
  • If we attempt delivery and no one is available or funds are not ready, the shipment will be held at a nearby terminal, with storage and redelivery fees at your expense.

3. Limited Liability:
Svoltex International is not responsible for issues beyond our control, such as weather damage, acts of nature, or vandalism.

4. Handling Damage Claims:

  • If there’s damage, please note it on the bill of lading at delivery, with signatures from both you and the driver. This confirms the freight’s condition upon arrival.
  • Full payment is required to start a damage claim, and failure to note damage releases Svoltex International from responsibility.

5. Cancellation and Refunds:

  • You must allow a 7-business-day window from your preferred pickup date for us to schedule your shipment.
  • Cancelling after booking incurs a $200 fee, and cancellations after a carrier has been assigned will forfeit the deposit.
  • Refunds are subject to a $15 processing fee plus 3% of the total amount.

6. Freight Booking Details:
We’ll book your shipment with a licensed carrier, and you’ll handle any claims related to lost or damaged cargo directly with them.

7. Port Facility Demurrage:
Svoltex International is not responsible for any extra charges due to delays at port facilities.

8. Agreement to Terms:
By placing an order, providing your payment details, or signing online, you accept all the terms outlined here.

9. Shipment Availability:
Please ensure your shipment is available for the agreed-upon pickup and delivery times. If it becomes unavailable after booking, your order may be cancelled with no refund of the $200 reservation fee.

10. Delivery Timing:
Delivery times are estimates, as drivers can work a maximum of 11 hours or 500 miles per day. Traffic, weather, or unforeseen events may delay deliveries by up to two days. We cannot guarantee exact pickup times.

11. Order Refusal:
Svoltex International reserves the right to refuse any shipment and requires a valid, accessible address for delivery. Orders with coordinates or approximate locations will be declined before processing.

Terms may change to comply with new rules or requirements from Svoltex International, DOT, and our carrier partners.

Thank you for trusting Svoltex International for your shipping needs!

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