Here’s the updated Return and Refund Policies for SVOLTEX with your company details integrated:
1. Returns Policy
At SVOLTEX, we prioritize customer satisfaction. If you need to return your portable house, please review the following guidelines:
- Eligibility for Returns:
- Returns are accepted within 30 days of delivery under the following conditions:
- The product is damaged during shipping.
- The product is defective due to manufacturing errors.
- The product does not match the agreed specifications.
- Items that have been used, installed, or assembled are not eligible for returns.
- Returns are accepted within 30 days of delivery under the following conditions:
- Condition for Returns:
- The house must be returned in its original condition and packaging, including all manuals, accessories, and components.
- Non-Returnable Items:
- Custom-built or specially modified portable houses are non-returnable, except in cases of damage or defects caused during manufacturing or shipping.
2. Refund Policy
SVOLTEX is committed to ensuring transparency with refunds:
- For Damaged or Defective Products:
- A full refund or replacement will be provided after verification of the reported issue.
- Customers must report damages or defects within 7 days of delivery and provide photographic or video evidence.
- Order Cancellation:
- Refunds for order cancellations are allowed only if the request is made before the product is shipped.
- A 10% cancellation fee may apply to cover administrative costs.
- Refund Processing:
- Refunds will be processed within 10–15 business days after the returned product is inspected and approved.
- Refunds will be issued to the original payment method.
3. Shipping and Handling Costs
- Company Responsibility:
- If the return is due to damage, defects, or incorrect delivery, SVOLTEX will cover the return shipping costs.
- Customer Responsibility:
- For returns initiated for personal reasons (e.g., incorrect order placement), the customer will be responsible for shipping costs.
4. How to Initiate a Return or Refund
To initiate a return or refund, follow these steps:
- Contact Us:
- Email: info@svoltex.com
- Phone: +92 334 4495979 (Mon–Fri, 9 AM–6 PM)
- Provide Required Details:
- Your order number.
- Proof of purchase.
- Evidence of damage or defect (if applicable).
- Follow Instructions:
- Our team will guide you through the return process and provide any necessary shipping labels.
5. Warranty and Additional Support
- Warranty:
- All SVOLTEX portable houses include a 1-year limited warranty covering manufacturing defects. Warranty claims can be initiated via the contact details provided above.
- Additional Support:
- Need assistance with installation or customization? Our support team is here to help.
This policy is designed to make your experience with SVOLTEX seamless and stress-free. For further queries, feel free to reach out!