Refund and Returns Policy

Here’s the updated Return and Refund Policies for SVOLTEX with your company details integrated:


1. Returns Policy

At SVOLTEX, we prioritize customer satisfaction. If you need to return your portable house, please review the following guidelines:

  • Eligibility for Returns:
    • Returns are accepted within 30 days of delivery under the following conditions:
      • The product is damaged during shipping.
      • The product is defective due to manufacturing errors.
      • The product does not match the agreed specifications.
    • Items that have been used, installed, or assembled are not eligible for returns.
  • Condition for Returns:
    • The house must be returned in its original condition and packaging, including all manuals, accessories, and components.
  • Non-Returnable Items:
    • Custom-built or specially modified portable houses are non-returnable, except in cases of damage or defects caused during manufacturing or shipping.

2. Refund Policy

SVOLTEX is committed to ensuring transparency with refunds:

  • For Damaged or Defective Products:
    • A full refund or replacement will be provided after verification of the reported issue.
    • Customers must report damages or defects within 7 days of delivery and provide photographic or video evidence.
  • Order Cancellation:
    • Refunds for order cancellations are allowed only if the request is made before the product is shipped.
    • A 10% cancellation fee may apply to cover administrative costs.
  • Refund Processing:
    • Refunds will be processed within 10–15 business days after the returned product is inspected and approved.
    • Refunds will be issued to the original payment method.

3. Shipping and Handling Costs

  • Company Responsibility:
    • If the return is due to damage, defects, or incorrect delivery, SVOLTEX will cover the return shipping costs.
  • Customer Responsibility:
    • For returns initiated for personal reasons (e.g., incorrect order placement), the customer will be responsible for shipping costs.

4. How to Initiate a Return or Refund

To initiate a return or refund, follow these steps:

  1. Contact Us:
  2. Provide Required Details:
    • Your order number.
    • Proof of purchase.
    • Evidence of damage or defect (if applicable).
  3. Follow Instructions:
    • Our team will guide you through the return process and provide any necessary shipping labels.

5. Warranty and Additional Support

  • Warranty:
    • All SVOLTEX portable houses include a 1-year limited warranty covering manufacturing defects. Warranty claims can be initiated via the contact details provided above.
  • Additional Support:
    • Need assistance with installation or customization? Our support team is here to help.

This policy is designed to make your experience with SVOLTEX seamless and stress-free. For further queries, feel free to reach out!

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