Welcome to the SVOLTEX FAQs page! Below, we provide clear answers to commonly asked questions along with links to important policy pages for your reference.
1. General Information
Q: What is a QuickNest expandable portable house?
A: The QuickNest is a prefabricated, foldable, and expandable portable house designed for quick assembly and long-term durability. It’s perfect for residential, commercial, or emergency uses.
Q: Are SVOLTEX houses compliant with USA building codes?
A: Yes, our designs can be customized to meet local building codes. However, it is the buyer’s responsibility to check and adhere to local zoning and permit requirements.
Q: What industries use SVOLTEX portable houses?
A: Our products are versatile and ideal for:
- Residential housing
- Offices and commercial spaces
- Cafes, retail shops, and pop-ups
- Medical clinics or disaster relief shelters
Policy Note: Ensure your intended use complies with local regulations before purchasing.
2. Customization and Features
Q: Can I customize my SVOLTEX house?
A: Yes! You can customize:
- Layout and dimensions
- Color and finish
- Thermal insulation for extreme climates
- Solar panels, plumbing, and electrical systems
Policy Note: Customizations may add to production time and cost. All custom orders are final and non-refundable.
Q: Are SVOLTEX houses environmentally friendly?
A: Yes, our houses are made with sustainable materials, and we offer optional eco-friendly features like solar panels and rainwater harvesting systems.
3. Ordering and Delivery
Q: How do I place an order?
A: To place an order, contact us via:
- Email: info@svoltex.com
- Phone: +92 334 4495979
We’ll guide you through the customization and payment process.
Q: What is the estimated delivery time?
A: Delivery usually takes 4–8 weeks depending on customization, production schedules, and shipping destination.
Policy Note: Delivery timelines are estimates and may vary due to unforeseen delays such as customs clearance or weather conditions.
Q: Do you handle shipping to the USA?
A: Yes, we ship globally, including to the USA. However, customers are responsible for:
- Customs clearance
- Import taxes and duties
- Compliance with local import regulations
Policy Note: Shipping fees are non-refundable, and SVOLTEX is not responsible for delays caused by customs or shipping providers.
4. Installation and Maintenance
Q: Can I assemble the house myself?
A: Yes, QuickNest houses come with detailed assembly instructions. Smaller units can be self-installed in 4–6 hours, but professional installation is recommended for larger units.
Policy Note: Improper installation may void the warranty, so ensure compliance with the provided manual or hire a certified professional.
Q: What maintenance is required?
A: Basic maintenance includes:
- Cleaning the exterior and interior regularly.
- Inspecting and maintaining electrical, plumbing, and structural components.
5. Payment, Warranty, and Refunds
Q: What payment methods do you accept?
A: We accept:
- Bank wire transfers
- Credit/debit cards
- PayPal (on request)
Q: What are the payment terms?
A: The payment terms are as follows:
- A 50% deposit is required to confirm the order.
- The remaining 50% is due before shipment.
- All payments must be made in USD unless otherwise agreed upon.
Policy Note: A delay in payment may affect the delivery date. For full details, please check our Payment Policy.
Q: What warranty do you provide?
A: All SVOLTEX portable houses come with a 1-year limited warranty covering manufacturing defects. The warranty does not cover:
- Improper installation
- Natural disasters
- Modifications or alterations made after delivery
Policy Note: For full warranty terms, visit our Warranty Policy.
Q: Can I return a product if it doesn’t meet my expectations?
A: Returns are accepted only for defective or damaged items reported within 30 days of delivery. Custom orders are non-refundable.
Policy Note: Buyers are responsible for return shipping fees, and refunds exclude initial shipping costs. For more details, visit our Return and Refund Policy.
6. Additional Policy-Related Points
Q: What if there’s a delay in production or delivery?
A: We strive to meet estimated timelines; however, delays can occur due to unforeseen circumstances. In such cases, we will keep you informed throughout the process.
Policy Note: SVOLTEX is not liable for delays caused by third-party logistics providers or customs clearance processes. For more details, visit our Terms and Conditions.
Q: Are there any hidden charges?
A: No, we provide a detailed cost breakdown before confirming your order. However, international buyers should budget for potential import taxes, duties, and additional fees in their country.
Policy Note: All prices and shipping fees are quoted in USD and are subject to change without prior notice.
Still Have Questions?
If you need further assistance or clarification on any policy-related points, feel free to contact us:
- Email: info@svoltex.com
- Phone: +92 334 4495979
- Hours: Mon–Fri, 9 AM–6 PM
We’re here to assist you with every step of the process!
